CONCERNED CUSTOMER: PART DEUX.
Dear Miss Telschow:
Thank you for taking the time to contact Chick-fil-A. You are very important to us, and we appreciate your comments and questions.
We want you to have a great dining experience each time you visit our Chick-fil-A stores. The type and amount of packaging we use is intended to ensure that our customers are able to maximize their enjoyment of our food and beverages while at the same time meeting our strict sanitation and temperature requirements.
We share your concerns regarding the environment. Although customer feedback reveals that the majority of our customers favor the type and style of packaging that we use, we are constantly looking for more economically and more ecologically sound alternatives. Our polystyrene containers (drink cups) have never been produced using chlorofluorocarbons (CFCs) and are, therefore, ozone safe. Foam products are more easily recycled than plastic, coated, or treated paper products.
Unfortunately, there is a misconception that paper food service containers are easily recyclable. In order to be used as food containers, paper must be treated or coated in some way. For instance, most cups are either coated with wax or a polyethylene film. Even though it is possible to recycle paper if the coating or film is removed, it is, for all practical purposes, unrealistic to do that.
Biodegradability is another issue of concern. Contrary to popular belief, landfills are not giant compost heaps, where contents rapidly degrade. Research has shown that paper buried in landfills does not biodegrade very quickly. Therefore, there is no advantage in using paper over foam if the issue is biodegradability.
We do appreciate your business and want to please you as well as all our other customers. To the best of our ability, we make our decision on that basis; however, it is sometimes difficult to please everyone with everything we do.
Again, thank you for your time and interest in Chick-fil-A. We look forward to serving you in one of your local Chick-fil-A Restaurants soon.
Sincerely,
Larry
Chick-fil-A CARES
Dear Miss Telschow:
Thank you for taking the time to contact Chick-fil-A. You are very important to us, and we appreciate your comments and questions.
We want you to have a great dining experience each time you visit our Chick-fil-A stores. The type and amount of packaging we use is intended to ensure that our customers are able to maximize their enjoyment of our food and beverages while at the same time meeting our strict sanitation and temperature requirements.
We share your concerns regarding the environment. Although customer feedback reveals that the majority of our customers favor the type and style of packaging that we use, we are constantly looking for more economically and more ecologically sound alternatives. Our polystyrene containers (drink cups) have never been produced using chlorofluorocarbons (CFCs) and are, therefore, ozone safe. Foam products are more easily recycled than plastic, coated, or treated paper products.
Unfortunately, there is a misconception that paper food service containers are easily recyclable. In order to be used as food containers, paper must be treated or coated in some way. For instance, most cups are either coated with wax or a polyethylene film. Even though it is possible to recycle paper if the coating or film is removed, it is, for all practical purposes, unrealistic to do that.
Biodegradability is another issue of concern. Contrary to popular belief, landfills are not giant compost heaps, where contents rapidly degrade. Research has shown that paper buried in landfills does not biodegrade very quickly. Therefore, there is no advantage in using paper over foam if the issue is biodegradability.
We do appreciate your business and want to please you as well as all our other customers. To the best of our ability, we make our decision on that basis; however, it is sometimes difficult to please everyone with everything we do.
Again, thank you for your time and interest in Chick-fil-A. We look forward to serving you in one of your local Chick-fil-A Restaurants soon.
Sincerely,
Larry
Chick-fil-A CARES
I find that really interesting. And Kudos to you for writing in to them.
ReplyDelete